We are looking for a responsive, highly productive Desktop Support Engineer to join our IT team

GTS is a leading global electronic market maker, powered by combining market expertise with innovative, proprietary technology.  As a quantitative trading firm continually building for the future, GTS leverages the latest in artificial intelligence systems and sophisticated pricing models to bring consistency, efficiency, and transparency to today's financial markets. GTS accounts for 3-5% of daily cash equities volume in the U.S. and trades over 30,000 different instruments globally, including listed and OTC equities, ETFs, futures, commodities, Fixed Income, foreign exchange, and interest rate products.  GTS is a Designated Market Maker (DMM) at the New York Stock Exchange, responsible for nearly $12 trillion of market capitalization. Our workplace of 200 plus employees welcomes people of all backgrounds and experiences, and we take pride in our diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

• Provide day-to-day hands-on support for company users
• Document, track and monitor user problems to ensure resolution in a timely manner
• Configuration and management of Windows desktop environments, including VMs, Terminal Servers, AD, DNS and Group Policy knowledge
• Ability to prioritize multiple, competing requests, manage expectations, and provide effective service.

• At least 2 years of relevant experience providing support in a professional IT environment
• Strong Knowledge of Office 365 (Exchange, Azure, Sharepoint, Teams)
• Computer hardware experience is preferred  
• Analytical and problem-solving skills are a must as well as the ability to work well independently
• In-depth knowledge of maintaining Windows 10 OS
• Handling daily support tickets which can range from Tier 1 to Tier 2 support requirements.
• Basic Linux administration is a plus

To be considered for this position, you must be able to travel between our two NYC offices, and ability to lift heavy equipment and facilitate office moves.

In accordance with New York City's Pay Transparency Law, the base salary range for this role is $85,000 to $120,000. Base salary does not include other forms of compensation or benefits.

What We Offer:

• A selection of healthcare plans for you and your family, some 100% employer paid; with coverage starting on day one

• In-office perks – Free lunch daily and access to a fully stocked pantry (when working in the office).

• Casual dress code (when working in the office).

Unsolicited resumes 

We do not accept unsolicited headhunter and agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with GTS.